Blue Marlin Pools

Reviews

• Frank Lane

  Apr, 11 2018
  ★ ★ ☆ ☆ ☆
  I had a pool built by Blue Marlin Pools in 2016. They started approximately in June and completed my pool in early September. I will honestly say from the beginning of my review that I was pleased with most of what they promised me. The pool is a nice pool and the the time table for completions was pretty much as promised. That is the good.
  
  The bad is how they stand behind their product after the pool has been paid for and completed. Their follow up on issues after completion is terrible. I called (5) five times to have an issue corrected. Just to be accurate I have phone records indicating my call days. I called on 3/29/2017, 6/12/2017, 6/22/2017, 6/29/2017, 7/10/2017.
  
  My problem was a leak in the main gutter against the home. it was right in the middle of a normal traffic area. I just wanted the leak fixed. I hired Blue Marlin to build the pool, I did not hire individual sub contractors. So the people I contacted was the company that I hired to do all the contracting needs. Blue Marlin Pools. Their response was always, we will send someone out. Well, weeks turned to months. On my last phone call I was frustrated however not rude. I believe Mike Jackson spoke with me and basically called me rude and asked me if I wanted him to call the responsible contractor or not. Well of course I wanted him to call. His comment was not only inappropriate, but goes against the warranty I should receive without having to fight tooth and nail to get.
  
  For this reason I do not recommend this pool company. As stated earlier, I have all my phone records and notes of my conversations with Blue Marlin. The calls started in March and to this day in July they still have not come out to fix the problem.

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